Dutch Travel Customer Support – Katowice, Poland
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Job description
About the Position
Dutch Travel Customer Support – Katowice, Poland
Join our team as a Dutch Travel Customer Support in Katowice, Poland. Provide exceptional service and support to our customers.
Responsibilities
- Responding to customers via phone, chat, and e-mail (outbound and inbound).
- Support customers with travel difficulties.
- Change the reservation both in time and destination, change of personal data.
- Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
- Dealing with cancellations and refunds.
Requirements
- Dutch: C1 and English: B2 (both spoken and written).
- Excellent technical skills (MS Office, Browsers, general computer skills).
- Positive energy, enjoy communicating with customers and colleagues.
- Previous experience in Customer service, digital service platforms, and CRM tools is an advantage.
We Offer
- Work for the largest, well-known Trip.com company.
- Salary: 9000 PLN gross monthly.
- 1st contract – probation – 3 months (training is paid from day 1).
- Private medical care (Luxmed).
- Group insurance program, sports, and leisure program (My benefit).
- A very dynamic and international work environment with plenty of career opportunities.
- Social activities, events, and celebrations.
- Multinational environment.
About the Company
Be part of a leading global travel company, providing exceptional travel services and support to customers worldwide.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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