E-commerce Key Account Manager, D2C
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Nice to have's
Job description
About the Position
We're looking for a detail-oriented E-commerce Key Account Manager, D2C to oversee the entire Key Account Management team, overseeing E-commerce operations across online marketplaces and platforms. The E-commerce Lead will drive sales growth (GMV), build strong brand partnerships, and ensure smooth store operations while managing and developing a high-performing team.
Responsibilities
Business Growth & Strategy
- Drive growth and expansion for subsidiaries and brand partners by providing strategic support and operational guidance.
- Develop and execute store management strategies across Shopee, TikTok Shop, Lazada, and other relevant E-commerce channels.
- Lead and manage overall E-commerce sales activities, ensuring revenue growth, profitability, and market competitiveness.
- Identify new business opportunities, build partnerships, and negotiate with key stakeholders to expand market presence.
Key Account & Store Operations
- Manage end-to-end store operations: traffic, conversion, campaign execution, fulfillment, and customer ratings.
- Collaborate with brand partners on marketing plans, trade investments, and joint business planning.
- Ensure alignment between brand expectations and execution on online platforms.
Team Leadership
- Lead, mentor, and develop the Key Account Management team to deliver business targets.
- Define team KPIs, monitor performance, and provide direction and coaching.
- Foster a high-performance culture and cross-team collaboration.
Cross-Functional Collaboration
- Work closely with Marketing, Logistics, Supply Chain, and Customer Support teams to optimize campaigns and overall operations.
- Coordinate budgets, forecast sales, and prepare regular performance reports for senior management.
Data & Market Intelligence
- Monitor and analyze E-commerce performance metrics, leveraging insights to improve strategies.
- Stay updated with industry trends, platform updates, and emerging E-commerce technologies to ensure a competitive edge.
Requirements
- A recognized university degree.
- Proficiency in Vietnamese & English.
- At least 5 years of experience in E-commerce, experience in a leadership role (e.g., KAM Lead, E-commerce Lead, Commercial Lead) is a plus.
- Proven experience in e-commerce operations, store management, and online sales strategy.
- Strong knowledge of Shopee, TikTok Shop, and Shopify master is a plus.
- Excellent sales and business development skills, with the ability to build and maintain strong relationships with partners and stakeholders.
- Data-driven mindset with the ability to analyze performance metrics and implement improvements accordingly.
- Strong leadership and communication skills, with experience in managing teams and working cross-functionally.
We Offer
- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year)
- Annual Leave: 15 days and other leave types
- Quarterly, Annual MVP Awards
- Private Health Insurance
- MacBook to be provided
- Good chance to explore new trends in the digital market
- Opportunity to learn and work with the most advanced advertising technology platforms
- Work in a professional, active, international, and dynamic environment
© AnyMind Group. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
AnyMind Group is an organization that is transforming industries through artificial intelligence. Headquartered in Singapore, AnyMind Group is the parent company of AdAsia Holdings, TalentMind and CastingAsia.In the marketing industry, end-to-end solutions by companies under the AnyMind Group span influencer marketing, programmatic and digital advertising, and publisher monetization.For the human resource industry, AnyMind group’s TalentMind provides human resource and recruitment professionals with an AI-driven recruitment optimization platform to make hiring more efficient and smart.AnyMind Group aims to power businesses and professionals with a suite of AI-based solutions, enabling them to easily achieve greater scale and efficiency within and across departments.***AI-driven Influencer Marketing Platform and Marketplaceanymindgroup.com/castingasiaAI-driven recruiting software platformanymindgroup.com/talentmind***