Education Manager

About the Position

Education Manager | CPL Jobs

Location: Dublin, Ireland

Position Type: Full-Time (Hybrid)

Reports To: Director of Education & Development

We are seeking an experienced and motivated Education Manager to lead the development, delivery, and continuous improvement of professional education programs. This role will be responsible for implementing education strategy, managing program delivery, enhancing the learner experience, and leading a high-performing team. The successful candidate will work closely with internal stakeholders, educational partners, subject matter experts, and external providers to ensure programs remain relevant, engaging, and aligned with industry requirements.

Responsibilities

Education Strategy & Programme Delivery

• Lead the end-to-end delivery of educational programs and learner support services.
• Develop and enhance education programs, qualifications, and learning materials.
• Drive innovation in learning methodologies, digital education, and learner engagement.
• Monitor learner feedback and implement continuous improvements.
• Ensure programs remain aligned with industry, regulatory, and educational developments.
• Build and maintain relationships with educational institutions, professional bodies, and external partners.
• Implement and oversee quality assurance processes and compliance requirements.
• Manage education projects, program launches, and development initiatives.

Planning, Analytics & Reporting

• Monitor program performance against KPIs and operational targets.
• Prepare reports on learner engagement, program effectiveness, and satisfaction levels.
• Manage departmental budgets and resources effectively.
• Analyze education data to support strategic planning and decision-making.
• Develop dashboards and reporting tools to provide meaningful performance insights.
• Provide regular updates to senior leadership on team activities and project progress.

Learner Experience

• Champion a learner-centric approach across all education activities.
• Review and improve the learner journey to enhance engagement and outcomes.
• Act as an escalation point for learner queries and support issues.
• Gather stakeholder and learner feedback to inform future program enhancements.
• Support the development of customer-focused initiatives and educational services.

Leadership & Team Management

• Lead, coach, and develop a small education team.
• Foster a collaborative, inclusive, and high-performance culture.
• Set objectives and support employee development and performance management.
• Conduct regular reviews and provide coaching and feedback.
• Support recruitment, onboarding, and staff capability development.
• Promote knowledge sharing and continuous improvement across the team.

Continuous Improvement

• Review and update procedures, templates, and operational documentation.
• Identify opportunities to improve processes and service delivery.
• Monitor and address complaints, issues, and quality concerns.
• Implement corrective actions and improvements to enhance overall performance and customer experience.

Requirements

Core Skills

• 3-5 years' experience managing people and teams.
• 3-5 years' project management experience.
• Experience within education, training, learning, and development or professional learning environments.
• Experience developing educational content and programs.
• Knowledge of quality assurance standards and learner support frameworks.
• Experience managing budgets and resources.
• Familiarity with Learning Management Systems (LMS) and educational technology platforms.

Skills & Competencies

• Strong understanding of adult learning principles.
• Excellent leadership, coaching, and people management skills.
• Strong organizational and project management abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent stakeholder management and relationship-building skills.
• Strong written and verbal communication skills.
• Data analysis and reporting capabilities.
• Advanced Microsoft Office skills and proficiency with digital tools and platforms.
• Strong presentation and facilitation skills.
• High attention to detail and commitment to quality.

What's on Offer

• Competitive salary package: €70,000 - €75,000 per year.
• Hybrid working model.
• Pension and health-related benefits.
• Professional development and education support.
• Performance-related bonus opportunities.
• Flexible working arrangements.
• Inclusive and collaborative working environment with strong opportunities for career growth.

This is an excellent opportunity for an experienced education professional to play a key role in shaping educational strategy, driving program excellence, and leading impactful learning initiatives within a progressive and professional organization.

About the Company

CPL is a leading recruitment and managed services company with a strong presence in Ireland. We are committed to providing innovative solutions to our clients and fostering a culture of continuous improvement and professional development.

Apply Now to join our team and contribute to our mission of delivering exceptional educational programs and learner experiences.