End-User Support Engineer
Primary stack
Nice to have's
Job description
About the Position
We are seeking an End-User Support Engineer to deliver reliable on-site support for our teams in a fast-paced setting. You will handle Windows endpoint administration, Microsoft Intune device support, and IT service operations. This opportunity calls for a consistent on-site presence at the Krakow office each day.
Join us and apply today!
Responsibilities
- Provide end-user technical support onsite and remotely
- Install and configure computer hardware, operating systems, printers, and scanners
- Coordinate with service providers and network engineers to resolve issues
- Maintain and support meeting room technology and related equipment
- Meet service level agreements and ticket response time targets
- Install, update, and troubleshoot software applications
- Manage incident tickets efficiently through to resolution
- Oversee server room operations and ongoing maintenance
- Organize and manage IT equipment cabling
- Follow IT-related work instructions and documented procedures
- Maintain and update hardware inventory records
Requirements
- Hands-on experience of 2+ years in a comparable technical support position
- Strong understanding of network fundamentals and practical troubleshooting methods
- Practical experience with Windows endpoint administration and support
- Solid background in IT service operations and widely used best practices
- Hands-on experience with Microsoft Intune for device management and user support
- Excellent communication skills with a proactive, solutions-focused mindset
- Clear willingness to learn new technologies and adjust to evolving environments
- Ability to stay effective and organized when working under pressure
- Comfort with following instructions and guidance from direct supervisors
- Proficiency in English and Polish at level C1+ or higher, both written and spoken.
Nice to Have
- University degree or equivalent qualification in a related field
- Experience supporting MacOS and Linux operating systems
- Familiarity with remote access tools for troubleshooting and support
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