End-User Support Engineer (Krakow Office)
Primary stack
Nice to have's
Job description
About the Position
We are looking for an End-User Support Engineer to join our team in the Krakow office in Poland.
This role offers the opportunity to work in a dynamic environment and provide hands-on technical assistance to our staff.
The position involves daily visits to the Krakow office.
Responsibilities
- Provide technical support to end users both onsite and remotely
- Install and configure computer hardware, operating systems, printers, and scanners
- Coordinate with service providers and network engineers for issue resolution
- Maintain and support meeting room technology and equipment
- Ensure service level agreements and ticket response times are met
- Install, update, and troubleshoot software applications
- Manage and resolve incident tickets efficiently
- Oversee server room operations and maintenance
- Organize and manage IT equipment cabling
- Follow all IT-related work instructions and procedures
- Maintain and update records of hardware inventory
Requirements
- Minimum of 2 years of experience in a similar technical support role
- Strong understanding of network fundamentals and troubleshooting techniques
- Experience with Windows endpoint administration
- Knowledge of IT service operations and best practices
- Familiarity with Microsoft Intune for device management and support
- Excellent communication skills and a proactive problem-solving approach
- Willingness to learn new technologies and adapt to changing environments
- Ability to perform effectively under pressure
- Readiness to follow instructions from direct supervisors
- Proficiency in English and Polish at level C1+ or higher, both written and spoken.
Nice to Have
- University degree or equivalent qualification in a related field
- Experience supporting MacOS and Linux operating systems
- Familiarity with remote access tools for troubleshooting and support
About the Company
EPAM Systems is a global software engineering and product development company that partners with many of the world’s leading organizations to deliver high-quality software products and services.
© EPAM. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.