Engagement Manager - Americas

About the Position

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first Enterprise Engagement Manager! As a highly cross-functional member on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to start shaping our customers’ journeys before they kick off, ultimately upleveling the overall customer experience.

Responsibilities

Design and Close Successful Professional Services Opportunities (Pre-Sales)

• Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
• Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
• Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
• Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
• Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing

Create Continuity into Delivery (Post-Sales / Early Lifecycle)

• Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
• Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches

Improve Professional Services GTM Motions

• Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership.
• Refine how and when services are introduced and scoped within the sales cycle
• Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

Requirements

• 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
• Strong ability to diagnose business processes and translate them into scalable technical solutions
• Experience with complex, multi-stakeholder deals with meaningful implementation components
• Comfort navigating collaboration with both pre-sales and post-sales teams
• Excellent communication skills, with the ability to influence executives and align cross-functional teams
• Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

We Offer

• Competitive compensation offered: $155K - $245K per year
• Offers Equity
• Offers Commission
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval

About the Company

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.