English Customer Support Agent – Cairo based / Egypt
Primary stack
Job description
About the Position
Cross Border Talents is recruiting English Customer Support Agents to work in Cairo, Egypt.
Responsibilities
- Handle inbound calls consistently meeting and maintaining Department standards and goals.
- Ability to provide expert advice and accurate information to customers.
- Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
- Resolve calls and only escalating when all options have been ruled out.
- Provide clear and concise documentation of all cases.
- Meet schedule adherence goals set forth by the client.
- Periodically make outbound calls to customers to follow up on a variety of issues.
- Use multiple applications during call.
Decision Making Authority
- Decisions Expected
- Resolving customers issues
- Addressing customers’ requirements
Requirements
Education and Specific Training
- University Graduates or an equivalent degree
- College Drop outs: high school graduated or university drop outs for at least one year.
Work Experience
- No Particular experience is required.
- Previous customer experience is a plus.
Technical Skills
- N/A
Competencies and Specific Skills
- N/A
We Offer
- Highest net salary in the industry range.
- Language Bonus
- You will be receiving your KPIs in the Euro equivalent
- Overnight allowance
- VPN Mobile allowance
- Social insurance.
- Medical insurance
About the Company
Cross Border Talents is a leading company in the industry, dedicated to providing exceptional customer support and fostering a dynamic work environment.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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