English Customer Support Representative
Nice to have's
Job description
About the Position
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
We are growing and have an open position as an English Customer Support Representative.
Responsibilities
- Providing Customer Support for the website users
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responding promptly to customer inquiries
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Entering data into a CRM, other online tools, and cloud-based platforms
- Other related tasks assigned by managers of the Clients and/or Helpware
Requirements
- Excellent written skills in English
- Experience in the Client support area will be a plus
- Basic technical background (strong experience in using apps)
- Proactive approach, empathetic individuals, problem-solving skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
We Offer
- Competitive compensation linked to EUR rate
- Medical insurance after the trial period
- English classes
- Schedule 8 am - 12 am Kyiv Time (8 working hours + 1 hour of a break during this period of time)
- Corporate training and parties
About the Company
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
If you have the qualifications needed and are ready to maintain the required duties daily, please apply!
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Київ, Варшава (Польща), Гвадалахара (Мексика), Сан-Франциско (США)