Entry Level IT Support
Primary stack
Job description
About the Position
We are hiring an Entry Level IT Support to provide technical support and customer service for a Fortune 10 company in the U.S. This is a fantastic opportunity to work with one of the top companies in the Banking/Finance industry.
Responsibilities
- Provide first-line technical support to internal users through phone and live chat.
- Troubleshoot basic issues related to MS applications and proprietary systems.
- Manage multiple live chats while maintaining a high level of customer service.
- Identify, troubleshoot, and resolve basic technical issues within established guidelines.
- Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
- Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
- Work closely with peers, technical Subject Matter Experts, and global support teams.
- Prioritize multiple requests while maintaining service-level and quality expectations.
Requirements
- Entry level college/university grads or People looking to go into IT.
- Excellent Communication, Client Care / Customer Service skills.
- Work well as a team and build relationships with global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
We Offer
- Hourly Rate: $23 – $25 per hour
- Benefits: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually (as applicable)
About the Company
At Collabera, we don’t just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Dharamveer Kushwah at 214-509-6379 for more information. We look forward to speaking with you!
© Collabera. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Recruitment & HR Tech
About the Company Collabera is ranked the 9th largest Information Technology (IT) and professional staffing firm in the U.S., with more than $650 million in sales revenue and a global presence representing approximately 16,000+ professionals. Products, Services & Tech Stack Core Solutions Talent Solutions Leadership & Strategic Hiring Executive Search Direct Hire Recruitment Flexible Workforce Solutions Contingent Contracting & Staffing Scaled Hiring Recruitment Process Outsourcing (RPO) Managed Talent Solutions Technologies & Frameworks No specific technologies, frameworks, or tools mentioned in the provided text. Project Scope & Target Clients Client Base Banking, Financial Services, and Insurance Healthcare, Pharma, and Lifesciences Tech, Media, and Telecom Energy, Oil, and Gas Engineering Scale No specific information on the scope and complexity of engineering projects.