Executive, Customer Success (Market Insights)

About the Position

We are seeking an Executive, Customer Success (Market Insights) to join our global team, focusing on driving user adoption and satisfaction of our proprietary tool, gfknewron.

Responsibilities

• External Responsibilities

  • Establishes to be a strategic partner to our local (and regional) clients
  • Provide in-depth consulting services, delivering insights and analytics as well as thought leadership to create value for clients
  • Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
  • Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
  • Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
  • Understands and works with POS-related data with the client (gfknewron market, predict and consumer) and is the central point of contact, that includes driving adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization, ensures effective and efficient client training and onboarding of new customers, and educates customers about the most relevant features/functionalities for their specific business needs.
  • Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
  • Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need
  • Is a market expert for the handled category / industry segment
  • Coordinates client services locally (and regionally)
  • Co-identifies leads for cross sell and upsell opportunities with the client
  • Helps to improve renewal rate by demonstrating clear business outcome and value

• Internal Responsibilities

  • Certified CSM (gfknewron market, predict and consumer certificate) and knows the POS proposition in detail
  • Building solid market and deep POS knowledge
  • Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
  • Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
  • Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads
  • Collaborates with other business unit teams to identify opportunities for strategic assignments
  • Coordinates internal client services nationally (and internationally)
  • Validates / conduct QC to guarantee GfK seal of quality

Requirements

• Core Skills
  • Degree in Business / Marketing / Statistics
  • Experience in consultancy firm is highly desired
  • At least 1 – 3 years of experience in Market Research/Product Marketing/Business Development, within Home & Lifestyle, Consumer durables, Technology industries preferred
  • Excellent English language skills
  • Strong presentation and communication skills, client-centric approach
  • Proactive and consistent engagement with multi-disciplined teams
  • Co-ordination and decision making of how to achieve client outcomes and organization goals
  • Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
  • Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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