Expert

About the Position

We are seeking an Expert in Reference Data Governance to join our team. This role involves ensuring data quality, operational excellence, and continuous improvement in Reference Data processes.

Responsibilities

• Act as the primary Subject Matter Expert (SME) for Reference Data processes, policies, standards, and controls.
• Provide expert guidance and support on complex Reference Data queries, exceptions, and issue resolution.
• Monitor data quality, operational performance, and key metrics, identifying trends, risks, and improvement opportunities.
• Drive First Time Right (FTR) performance through root cause analysis, corrective actions, and continuous improvement initiatives.
• Leverage AI, automation, and analytics tools to improve productivity, data accuracy, and operational efficiency.
• Develop, maintain, and enhance Standard Operating Procedures (SOPs), process documentation, business rules, and knowledge repositories.
• Collaborate with Operations, Quality, Technology, and Business stakeholders to ensure data integrity, compliance, and customer satisfaction.
• Conduct training, coaching, and knowledge-sharing sessions to strengthen Reference Data domain expertise across teams.
• Support process optimization, data governance, and transformation initiatives.
• Ensure timely communication, risk management, and escalation of critical operational and data-quality issues.
• Foster a culture of quality, accountability, innovation, and continuous improvement.

Requirements

• 3–6 years of relevant experience in Reference Data Governance, or related operational domains.
• Strong understanding of Reference Data lifecycle, data governance, data quality controls, and operational processes.
• Demonstrated strong conceptual and functional knowledge of the Reference Data domain with the ability to apply expertise to complex business scenarios and operational challenges.
• Experience in issue resolution, Root Cause Analysis (RCA), process improvement, and operational excellence initiatives.
• Good understanding of business drivers and the impact of Reference Data processes on downstream consumers.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Excellent communication and presentation skills with the ability to clearly explain factual, complex, and dynamic information to stakeholders across various levels.
• Proficiency in Generative AI tools such as Microsoft Copilot, NIP, or similar AI platforms.
• Experience in data analysis, reporting, automation, and digital transformation initiatives.
• Ability to develop SOPs, training materials, and knowledge management frameworks.
• Strong focus on data quality, compliance, risk management, and customer satisfaction.
• Deep understanding of Data Quality principles, quality controls, governance standards, root-cause analysis, quality metrics, and key drivers impacting quality outcomes across the Reference Data lifecycle.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.