Expert Customer Success Manager – Retail Media (all genders)
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Nice to have's
Job description
About the Position
Expert Customer Success Manager – Retail Media (all genders)
About Our Marketing Department
We create the ideas, formats, and platforms that shape how ABOUT YOU is seen and experienced, from large-scale events to digital formats that make our brand tangible and relevant. Our performance teams make sure those ideas reach the right people. By connecting creativity with data and technology, we ensure our campaigns are not just seen, but understood and continuously improved. And the scale is real: we're active in 26 countries, reaching more than 300 million people. We do it all with a team of fewer than 100. Everyone owns their work – and sees the impact of it.
What To Expect
- Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies
- Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features
- Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions
- Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings
- Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering
- Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement
Who You Are
- Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification
- 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industry
- Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations
- Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders
- Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships
- Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta
- Fluent in English and German
Core Skills
- Retail Media
- E-Commerce
- Performance Marketing
- Platform Consulting
- Account Management
- Amazon Advertising
- Google Ads
- Meta
Secondary Skills
- Business Administration
- Marketing
- Digital advertising ecosystem
- Stakeholder management
We Offer
- Full-time position
- Hybrid work location (Hamburg, Germany)
- Competitive salary (not specified)
- Comprehensive benefits package
About the Company
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.
© About You. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
ABOUT YOU is one of the fastest growing eCommerce companies in Europe and Hamburg’s first unicorn with a value of more than USD 1 billion. Our newest product the ABOUT YOU CLOUD a Infrastructure for High Scale eCommerce; ABOUT YOU CLOUD is an api based and enterprise ready infrastructure solution. Designed for ambitious eCommerce companies with +100m revenue.As a fashion and technology corporation, along with our strong team, our ambition is to digitalize the classic shopping stroll by creating an inspiring and personalized shopping experience on the smartphone. This is why we created ABOUT YOU, a shopping destination where people can discover fashion that really fits their personality from a range of more than 1.200 brands. With its consistent focus on personalization, inspiration and mobile shopping, ABOUT YOU has created sales in excess of €461 million in the fifth fiscal year 2018/19 and is now one of the largest fashion e-tailers in Germany.5 years old — 7 markets in 4 years 461 million EUR revenue in fiscal year 2018/19 > 1 billion USD company value > 500 employees from over 30 nationalitiesShort Video about us:www.youtube.com/... _continue=1&v=acYbrTxdZtIaboutyou.com&cloud.aboutyou.com
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