Expert Product Manager - Obszar Faktoringu

About the Position

Expert Product Manager - Obszar Faktoringu

Form of Employment: B2B contract

Location: Warsaw, ul. Puławska 2 (hybrid work - two days in the office, three days at home per week)

About the Role

Our team is responsible for developing factoring products and processes, creating modern and comprehensive solutions to support our corporate clients. We combine business and technological competencies, working closely with IT, risk, and sales teams to design and implement products that meet the highest quality standards.

A key element of our work is identifying customer needs, creating innovative concepts, and building processes that enable convenient and secure use of our offered solutions. Thanks to our approach, we create solutions for companies that are practical, modern, and secure.

Responsibilities

• You will be responsible for designing, developing, and improving full-cycle factoring processes for clients – from onboarding and application, through risk assessment and decision-making, to after-sales support.
• You will prepare and develop business and functional requirements, process maps, product and process documentation to support the daily operations of the organization.
• You will collaborate with IT teams on the development of factoring systems, particularly in the areas of workflow, decision modules, and integration with external systems.
• You will actively participate in projects to optimize and automate processes, focusing on improving operational efficiency and customer service quality.
• You will monitor regulatory, market, and technological changes related to factoring and business financing, and translate them into process and product solutions.
• You will work with key organizational units (Credit Risk, Operations, Sales, IT, Legal, Compliance, Marketing), ensuring the coherence of business and operational solutions.
• You will support the preparation of materials for sales, internal communications, and clients – including product descriptions, service processes, and training materials.

Requirements

• You have at least 3 years of experience in factoring, credit processes, business financing, or leasing.
• You are familiar with credit analysis, business client onboarding, sales processes, and AML/KYC areas.
• You have experience in creating business and process documentation (process maps, requirements, product cards, backlogs).
• You can collaborate with IT teams and have experience in implementing projects – individuals who have directly influenced the development of factoring or credit systems are welcome.
• You can analyze process data, identify inefficiencies, and propose improvements.
• You are characterized by good work organization and the ability to collaborate with multiple stakeholders, combining business, operational, and technological perspectives.

We Offer

• Competitive salary
• Hybrid work model
• Opportunities for professional development

About the Company

ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law.

If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion, and belonging here.