Field Service Engineer/ Technical Lead

About the Position

Field Service Engineer/ Technical Lead

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Field Service Engineer/ Deskside Support Engineer in Brussels, Belgium to join our Infrastructure Services Team.

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Responsibilities

In this role, you will:

• Participate in troubleshooting for both hardware and software issues;
• Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
• Provide onsite escorts for Third Parties;
• Customer Location survey updates (rack elevations, current equipment, etc.);
• Video room support including endpoints and meeting room panels;
• Assisting with live events as requested by Customer
• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
• Checking networked printers and MFDs for error messages
• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

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Requirements

To be considered for this role, you need:

• Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required.
• During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers.
• Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required.
• Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies.
• Deploy End User device hardware upgrades and software patches in line with client compliance policies.
• Remove decommissioned End User Equipment from client asset systems.
• Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and escalate to the team leader or manager when guidance is needed.
• Escort break-fix partners/vendors to device locations when required.
• Provide enhanced campus desk-side support, including identified walk-up services, to authorized VIPs.
• For shoulder-tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support.

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We Offer

• Comprehensive health insurance and life cover
• Car or mobility budget to suit your lifestyle
• 32 vacation days per year
• Solid pension scheme
• Luncheon vouchers and EcoCheques
• Travel insurance and travel & entertainment expense coverage

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About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

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Contact the Recruiter

Megha Nagpal

Email: [email protected]

Phone: +31 6 2715 5643

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Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.