Field Service Representative - Industrial Water Treatment

About the Position

Field Service Representative - Industrial Water Treatment

Decatur, IL, United States

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

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Responsibilities

• Technical Service and Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations.
• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc., and enter data into Veolia’s trending platform (Insight).
• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams.
• System Optimization and Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions.
• Documentation and Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed.
• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery.

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Requirements

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; a high school diploma or GED is required.
• 2-5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training.
• Familiarity with water treatment processes and industrial equipment preferred.
• A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify).

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Key Characteristics

• Strong troubleshooting abilities for electrical and mechanical systems.
• Excellent communication and customer service skills.
• Self-motivated with ability to work independently and manage multiple priorities.
• Safety-minded approach with ability to work in various industrial environments.
• Physical ability to lift up to 50 lbs and perform precision work.
• Computer proficiency and mathematical skills for technical analysis.
• Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite).

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What Success Looks Like

• Consistently deliver high-quality technical service that exceeds customer expectations.
• Successfully complete installations, commissioning, and troubleshooting projects on time.
• Build strong customer relationships through technical expertise and professional service.
• Maintain safety standards and compliance in all industrial environments.
• Contribute to territory growth through technical excellence and customer satisfaction.
• Demonstrate continuous learning and adaptation to new technologies.

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Why Veolia?

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll work with cutting-edge water treatment technology, receive ongoing technical training, and enjoy diverse work environments across multiple industries.

This role offers excellent opportunities for professional growth in the expanding field of industrial water treatment and environmental sustainability.

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We Offer

• Competitive salary range: $30.00 - $37.00 per hour.
• Medical, Dental, and Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending and Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

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About the Company

Veolia is an inclusive company committed to diversity and gives equal consideration to all applications, without discrimination. Ready to make a difference in water treatment technology while advancing your technical career? Apply today!