Field Service Technical Specialist

About the Position

Field Service Technical Specialist

Aachen, Germany

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Geotab® is a global leader in IoT and connected transportation, certified as a “Great Place to Work™.” We are a diverse and talented team dedicated to helping businesses grow, increase safety, and enhance sustainability. Our open platform and Geotab Marketplace® offer hundreds of third-party solutions, enabling businesses to automate operations by integrating vehicle data with other data assets. Processing billions of data points daily, we leverage data analytics and machine learning to improve productivity, optimize fleets, enhance driver safety, and ensure compliance with regulatory changes.

We are seeking passionate individuals who think differently and want to make an impact. Our fast-paced, ever-changing environment challenges our team to take on new tasks and activities. Join us for a fulfilling career with opportunities to innovate, great benefits, and a fun, inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

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Responsibilities

As a Field Service Technical Specialist, you will:

• Provide design support for the New Product team, analyzing user requirements, defining product specifications, and conducting field and simulation testing.
• Support customers with technical details, specifications, and data requirements based on Geotab product offerings.
• Support sales with technical applications based on requirements from resellers and customers.
• Support installation partners and their installers in real-time when necessary.
• Provide specific technical installation requirements and wiring schematics.
• Stay updated with new technological advances and adapt to market demands.
• Be innovative by researching and presenting new ideas.
• Create and implement installer certification tests.
• Update modules with the latest Geotab product information.
• Participate in installer performance evaluations and audits.
• Ensure company installation quality standards are communicated and adhered to in the field.
• Update all installation documents and product guides with the latest information.
• Work with installers to ensure they understand and use the Field Services department price list for installation services.
• Perform installations in the field as part of installation demonstrations, training, or pilot projects.
• Create installation videos and guides in conjunction with our Learning and Development Teams.
• Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
• Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially related to installations and onsite services.
• Source and qualify new installation partners.
• Resolve installer issues and concerns.
• Support Geotab global strategic initiatives.

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Requirements

• Post-Secondary Diploma/Degree or equivalent experience required.
• Experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
• Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
• Experience with both hardware and software integration required.
• In-depth knowledge of automotive electronic components.
• Experience managing third-party contractor relationships.
• Proficiency with automotive/electronics test equipment and hand tools.
• Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
• Strong interpersonal relationship-building, analytical, and problem-solving skills.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to travel internationally up to 40% of the time.

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We Offer

• Flexible hybrid working model supporting both in-person and virtual work.
• Opportunities to work in our beautiful, safe, clean offices.
• Reliable internet connection required for virtual work.
• Cloud-based applications, collaboration tools, and asynchronous working support.
• Health and safety of employees as a top priority.
• Work-life balance encouraged with online social events, chat rooms, and gatherings.

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About the Company

Geotab is committed to diversity and inclusion, encouraging applications from all qualified individuals. We are dedicated to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training, and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected].

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