Field Service Technician

Location: Brampton, Ontario, Canada

About the Position

Join Ocado as a Field Service Technician in Brampton, Ontario, where you'll maintain and repair robotic systems, ensuring seamless online grocery operations.

About Us

Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world.

Responsibilities

• Address and resolve complex issues escalated by Product Support Specialists.
• Follow escalation matrix for unresolved issues to hardware, and software teams as necessary.
• Utilize electrical wiring diagrams / schematic to troubleshoot issues.
• Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions.
• Read and interpret device logs to identify and resolve problems.
• Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines.
• Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment.
• Create and update the ticketing tool daily.
• Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems.
• Travel to different sites as needed to provide on-site support for customers.
• Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.

Requirements

• With up to 1 year experience in a similar role in a technical environment.
• Diploma / Bachelor in Electrical Engineering/ Computer Hardware and Software is an advantage.
• Strong understanding of electrical systems, network connections, and robotic technologies.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills with the ability to explain technical issues to non-technical users.
• Proficiency in using ticketing systems like Freshdesk and Jira.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with a focus on providing high-quality service.

We Offer

• Opportunity to work with cutting-edge technology.
• Be part of a leading global e-commerce company.
• Competitive compensation package.
• Professional growth and development opportunities.

About the Company

Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world.