About the Position

Job-Id: 20016

Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Location: Tokyo, Japan
• Employment Type: Full-time
• Work Shift: 9:00~18:00 (8 hours with 1 hour break)
• Salary: JPY 6 million to 8.5 million/year
• Holidays: 120+ days per year

Responsibilities

• Hardware Break & Fix at customer and data centre locations
• Onsite diagnostics and ability to replace parts at the direction and coordination of a remote support team
• Provide day-to-day support at customer locations within the assigned geographical region–Tokyo/Osaka and bordering prefectures
• Support customers on technical problems they have with their technical equipment
• Accurate and timely updates in the dispatch system (Fieldcode) – dispatch acknowledgement, on-arrival confirmation and detailed closure notes
• Willingness to travel to customer locations, including overnight travel where required
• On-call work required, including bank holidays and outside standard business hours

Requirements

• 18 months of IT experience (or equivalent)
• Hardware Break & Fix at customer and data centre locations
• Excellent time management skill
• N2 Japanese language at least is required for all onsite and end-customer communication
• English language (spoken and written) required for coordination with the remote support team and for use of global ticketing and dispatch tools

We Offer

• International job opportunities
• Onboarding program
• Buddy program
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.