Field Services Engineer

About the Position

Field Services Engineer

IQVIA is seeking a Field Services Engineer with 2-5 years experience in molecular diagnostic systems to provide on-site support and maintenance in Mozambique.

Responsibilities

• Installation and implementation of new systems in current and new customers sites.
• Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation).
• Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on-site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Actively participating in Client's conference calls, service summits, expert meetings and workshops.
• Providing primary service and support to the defined territory.
• Providing back-up service support outside of assigned territory as needed.
• Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
• Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
• Reporting to Service Management, including spare part usage report.
• Represent Client's in a professional manner.
• Inform Service Management about prep happened in use of Client's products.

Requirements

• A tertiary qualification in Electrical Engineering, Clinical or Medical Technology, Biochemistry, or Related (ideally a molecular based study).
• A minimum of 2 - 5 years’ experience in a laboratory environment as an engineer with focus on molecular diagnostic systems and assays.
• Preferably experience as Product Specialist, Support Specialist, or a related function in Molecular Diagnostic Industry.
• Excellent communication skills to build and maintain positive relationships with internal and external customers.
• Ability to effectively solve customers’ technical problems by phone, email, webinar, and in person at a client site.
• Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Client's solutions that accomplish their scientific goals.
• Strong training skills for effective training of external customers on use and application of AM products.
• Excellent presentation skills to support commercial organizations with demos of AM products and as a key element of training.
• Fluency in English language is a requirement, including the ability to write reports, technical documents, and analytical problem descriptions.
• Other language skills will be a distinct advantage.

We Offer

• Opportunity to work with a leading global provider of advanced analytics, technology solutions, and clinical research services to the life science industry.
• Professional growth and development opportunities.
• Competitive compensation package.

About the Company

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life science industry. We believe in harnessing the power of data, technology, and human ingenuity to drive better health outcomes.