Forward Deployed Enablement Engineer - Customer Success
Primary stack
Job description
About the Position
Forward Deployed Enablement Engineer - Customer Success
London, United Kingdom
Engineering /
Full-time /
Hybrid
About the Role
At Palantir Technologies, we build the world’s leading software for data-driven decisions and operations. Our platforms empower partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
Forward Deployed Enablement Engineers are embedded with centralized customer success teams to maximize the outcomes of our deployed products and workflows across all commercial customers, from small-scale start-ups to large enterprises. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.
You are a resourceful, gritty, and adaptable problem solver who can work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.
Responsibilities
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.
Requirements
- Background in Data Science, Computer Science, Engineering, or STEM
- OR equivalent relevant practical experience in a technical or engineering role.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Java, C++, TypeScript/JavaScript, or similar.
What We Value
- Ability to continuously learn and work independently, making decisions with minimal supervision.
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Strong creative problem-solving skills.
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
We Offer
- Opportunity to work with some of the world’s most important industries and institutions.
- A culture that celebrates individuals’ strengths, skills, and interests.
- Health and well-being initiatives across all areas of Palantirians’ lives.
- Hybrid work options to foster connectivity and innovation.
About the Company
Palantir Technologies is a world-changing company that values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide reasonable accommodations for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).
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Echo Ukraine LLC is an IT staffing and team augmentation provider that helps to connect established American and European businesses with talented developers in Ukraine.