Forward Deployed Engineer (AI Solutions) - DACH Market

About the Position

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

We are currently seeking a Forward Deployed Engineer (AI Solutions) - DACH Market to join our Berlin Office. This role is a hybrid position that requires some regular in-office time.

Responsibilities

As a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. Your responsibilities will include:

• Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
• Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
• Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
• Configure and optimize the AI Agent - defining intents, prompts, actions, guardrails, and performance metrics.
• Manage complex, cross-functional deployments - defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
• Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
• Champion continuous learning and enablement - train peers, run internal workshops, and document best practices to raise the technical bar across the team.
• Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
• Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
• Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
• Act as an internal product owner within the GTM function-defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
• Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
• Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
• Maintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.

Requirements

• 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
• Client-facing experience required.
• Technical skills:
  • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) - able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.
  • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
• Tools experience:
  • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
• Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.
• Excellent communication and stakeholder management skills, translating between technical and business audiences.
• A growth mindset - constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

Nice to Have

• Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).
• Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).
• Exposure to scripting (JavaScript/Python) for light customization and debugging.

We Offer

• Competitive salary package & benefits.
• Opportunity to work in a fast-learning environment with a strong team spirit.
• Diverse and inclusive workplace with 45+ nationalities.
• Work-life balance is important at Aircall.

About the Company

At Aircall, we believe diversity, equity, and inclusion – irrespective of origins, identity, background, and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity, and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Why This Role is Unique

This is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery - combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.

If you’re motivated by making cutting-edge technology accessible and impactful - while continuously learning and helping others do the same - this is the perfect next step in your career.

Why Join Us?

• 🚀 Key moment to join Aircall in terms of growth and opportunities.
• 💆‍♀️ Our people matter, work-life balance is important at Aircall.
• 📚 Fast-learning environment, entrepreneurial and strong team spirit.
• 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset.
• 💶 Competitive salary package & benefits.