French – Front Desk Sales and Video Surveyor – Lisbon, Portugal

About the Position

We are seeking a Front Desk Sales and Video Surveyor to join our team in Lisbon, Portugal. Your role will be pivotal in converting leads into sales by managing customer relationships and achieving conversion targets.

Responsibilities

• Respond to consumer leads within a set time frame (<1 hour)
• Contact customers and collect necessary information, evaluate and probe business opportunities
• Use one of the company's preferred providers or technology applications to conduct surveys
• Arrange follow-up appointments within a set time
• Establish and maintain a strong relationship with the customer
• Use the preferred virtual survey tool to evaluate customers' inventory
• Ensure the data accuracy and timely update of sales lead progress in the company's CRM system
• Determine the customers’ needs and match these needs with the company’s service capabilities
• Make follow-up calls to customers on moves and feedback results
• Ensure the customer is reassured, understands the move process, and custom formalities
• Follow up frequently with the customer to meet service expectations
• Look to upsell other services that the company offers
• Achieve a minimum conversion target from lead to opportunity
• Attend to any duties and assume any responsibility as directed by management

Requirements

• A self-starter, with a sense of urgency in driving to reach goals
• Able to work in a fast-paced environment and meet tight deadlines
• An assertive person with good interpersonal skills, both written and on the phone
• A team player who will go the extra mile to secure business
• An excellent customer service attitude
• Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
• Positive, flexible, willing to learn, and constantly push yourself to succeed
• Demonstrated work ethic and consistent track record of overachievement including initiative to prospect calls
• Ability to adapt, contribute, and succeed in a rapidly changing, fast-paced early-stage company environment
• Proficient in the use of Microsoft Office applications
• Good English, both written and oral, additional language skills are a plus

Measurement Criteria & KPIs

• Lead to Opportunity conversion ratio: 52.5%
• Virtual Survey: 100% of opportunities through our technology applications
• Leads in suspect <1 business day – Tuesday to Friday
• Leads in suspect <3 days – Monday
• Leads past due date – Never
• Leads past expected move date – Never
• All calls to be logged through the company CRM
• Not contacted leads must always have a future task assigned

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.

Location: Cais da Rocha Conde D’Óbidos Edifício LACS 1350-352 Lisbon, Portugal

Contact: [email protected]

For queries or problems, please contact [email protected]