French-Speaking Customer Experience Specialist
Job Description, Responsibilities & Requirements
About the Position
We’re trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.
Join our vibrant team as a French-Speaking Customer Experience Specialist in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.
Responsibilities
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicate with customers through various channels in French and English.
- Respond promptly to customer inquiries.
- Maintain a positive, empathic, and professional attitude towards customers at all times.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Proficient writing and speaking skills in French (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
We Offer
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets.
- Private medical subscription.
- Reimbursement for public transportation subscription.
- “Bring a friend” Referral Program – Consistent rewards for recommendation.
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
- Permanent contract with the potential for advancement, providing stability and security.
- Full payed training provided by the company.
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
About the Company
Join us at IGT Solutions and be part of a team that’s shaping the future of customer experiences worldwide!
CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.
Contact Information:
Cais da Rocha Conde D’Óbidos Edifício LACS 1350-352 Lisbon, Portugal
Email: [email protected]
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For queries or problems, please contact [email protected]