Front Office Agent - INNSiDE Bugibba

About the Position

Front Office Agent - INNSiDE Bugibba

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

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Responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Up-sell rooms, when possible, to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Ensure that the desk premises are always kept tidy, clean, and maintained.
• Assist the night team if required, due to sick leave or vacation leave of any team members.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Ensure the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
• Efficiently use the different customer experience management tools.
• Perform courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.
• Manage online and phone reservations, confirm reservations, and cancellations.
• Assist other departments with the delivery of room amenities/gifts if necessary.
• Inspect rooms from a housekeeping perspective if necessary.
• Assign room according to guest request and preferences whenever possible.
• Accommodate requests for room changes when possible.
• File guest paperwork or documentation.
• Provide luggage assistance upon arrival and departure.
• Answer incoming calls and place outgoing calls, direct calls to guest rooms, staff, or departments.
• Assist the Front Desk Management with administrative tasks.
• Escort guests and clients to rooms or other hotel facilities.
• Perform other duties as assigned.

Requirements

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.

We Offer

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

About the Company

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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