Fullfillment Lead

About the Position

Fullfillment Lead

Des Moines, IA, United States

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Assists with daily activities of shipping department regarding materials movement or handling, receiving, loading, unloading, transporting, stacking, order filling, and shipping printed product. Performs manual and clerical duties related to the preparation and shipment of customer samples and finished product mailed primarily through Fed Ex, UPS, USPS, and other similar carriers. Ensures product is produced and prepared according to customer specifications and service level agreements.

Responsibilities

• Provide instruction and guidance to employees and audit work processes and products to confirm production specifications are met
• Maintain positive and effective relationships with employees. Direct employees to the appropriate manager regarding policy questions
• Ensure compliance with all safety regulations, quality standards, policies, and procedures. Report any problems, potential problems, hazardous situations to management
• Inspect products and/or shipments to verify conformance to specifications
• Review and approve production samples, and/or shipments as necessary
• Assist management with implementation of “Continuous Improvement” initiatives
• Maintain records; compile standard reports, file, tabulate, and perform routine clerical tasks
• When necessary, attend production meetings and/or confer with other departments to coordinate production activities
• Coordinate or perform training for new employees, contract workers, and/or guests to ensure safety, quality, and production requirements are understood
• Report any problems, potential problems, hazardous situations to management
• Inspect products and/or shipments to verify conformance to specifications
• When necessary, attend production meetings and/or confer with other departments to coordinate shipping/receiving activities
• Maintain a clean and organized work area. Maintain security at receiving/shipping dock doors
• Ensure the “Quality Policy and Objectives” are understood and achieved
• May drive delivery van to transport materials or products in local area, maintaining a safe vehicle and comply with all government regulatory laws

Requirements

• High School Diploma or GED preferred
• 1 or more years of experience in a manufacturing/operations environment
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy
• Must have basic knowledge of technology including computers and software programs such as MS Office, MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully
• Must have adequate oral and written communication skills to communicate effectively across departments when completing assignments
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs
• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and rarely lift in excess of 50 pounds
• Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percentages
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues

We Offer

• Competitive salary: $45,540 per year
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, disability insurance, 401(k) with match, life insurance, and other voluntary supplemental insurance coverages
• Tuition assistance, maternity leave, adoption assistance, and employer/partner discounts

About the Company

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans