About the Position

General Manager - North America

Mexico City, Mexico City, Mexico

About Us

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

The Role

As Indie Campers General Manager responsible for overseeing all North American revenue operations to drive performance in terms of gross margin, nights traveled, and cost of sales (COS) as a percentage of revenue. Your role will involve strategic planning, team leadership, and operational management to achieve regional growth and profitability targets. You will be the key driver of regional success, ensuring that all aspects of the business are aligned with the company's goals and standards.

You will be joining our Revenue team in our Regional Office, reporting directly to the Chief Operations Officer (COO) and working closely with the regional and the HQ team.

What Will You Work On?

Strategic Planning: Develop and implement regional strategies to drive performance, focusing on gross margin, nights traveled, and COS.
Team Leadership: Lead and manage regional teams to ensure high performance and effective execution of strategies.
Operational Management: Oversee all regional operations, ensuring efficiency, quality, and compliance with company standards.
Performance Monitoring: Monitor and report on key performance indicators related to regional gross margin, nights traveled, and COS.
Cross-functional Collaboration: Collaborate with regional and the HQ team to ensure alignment and effective execution of regional plans.
Customer Experience: Ensure exceptional customer service and satisfaction throughout the region.
Process Improvement: Identify and implement opportunities for process improvement and innovation in regional operations.
Financial Management: Manage regional budgets and financial performance to achieve profitability targets.

Who Are We Looking For?

Bachelor's degree in Business, Finance, Engineering, or a related field.
Minimum of 5 years of experience in a general management role, preferably in the travel, hospitality, retail, or automotive industry.
Proven track record of driving regional performance and achieving financial targets.
Strong leadership and team management skills.
Excellent organizational and time management skills.
Strong problem-solving and analytical abilities.
Effective communication and interpersonal skills.
Proficiency in operations management software and tools.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong attention to detail and commitment to operational excellence.
Fluency in English is mandatory.

We Offer

Competitive salary
Opportunity to work in a dynamic and growing company
Professional development opportunities
Collaborative and innovative work environment

About the Company

Indie Campers is committed to making road trips accessible to everyone. Our mission is to provide high-quality road trips at affordable prices through our digital platform. With a strong focus on customer satisfaction and technological innovation, we are dedicated to expanding our offerings and improving the campervan rental experience for our customers.

General Manager - North America

Job description