German and Czech Speaking Service Coordinator

About the Position

We are a leading company in the automobile industry, known for delivering high-quality service and innovative solutions. Our Ghent office plays a pivotal role in managing service operations across Europe, particularly focusing on customer relations in German- and Czech-speaking markets. As we continue to expand, we are looking for driven individuals to help us maintain our high standards of customer care and service excellence.

Job Overview

As a German and Czech Speaking Service Coordinator, you will be the vital link between our customers, dealerships, and service teams. Your primary responsibility is to manage customer service inquiries and requests from German- and Czech-speaking markets. You will coordinate services, resolve issues, and ensure that every interaction reflects our commitment to outstanding service.

This is a hybrid position, offering the benefit of 2 days in the office in Ghent and 3 days working remotely, providing you with the flexibility to balance professional and personal life while still fostering team collaboration and in-office support.

Responsibilities

• Serve as the primary point of contact for customers from German- and Czech-speaking regions, handling service inquiries, requests, and complaints professionally and efficiently.
• Coordinate service appointments, repairs, and maintenance schedules between customers and dealerships.
• Ensure smooth and timely communication between customers, technical teams, and service departments.
• Manage and track the service workflow, ensuring all requests are logged, updated, and completed within the set timelines.
• Proactively follow up with customers to confirm satisfaction with the services provided.
• Resolve customer concerns by coordinating with internal teams and escalating issues when necessary.
• Provide customers with regular updates on the status of their service requests.
• Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system.
• Contribute to process improvements by providing feedback from customer interactions to internal teams.

Requirements

• Fluency in German and Czech

We Offer

• Opportunity to work in a leading automobile company
• Hybrid work model with flexibility
• Collaborative and supportive team environment

About the Company

Our company is known for delivering high-quality service and innovative solutions in the automobile industry. We are committed to maintaining our high standards of customer care and service excellence.