German & Lithuanian Speaking Service Coordinator
Job description
About the Position
Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent in German and Lithuanian? If you’re looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking a German & Lithuanian Speaking Service Coordinator to join our team in Ghent, Belgium, where you’ll play a key role in maintaining our high standards of service.
About Us
We are a leading company in the automotive sector, well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, including Germany and Lithuania. As part of our expanding operations, we are looking for talented individuals to help us continue offering top-tier service to our customers.
Position Overview
As a Service Coordinator, you will serve as the primary contact for customers, service teams, and dealerships in German- and Lithuanian-speaking regions. Your role will be to manage service requests, ensure seamless communication, and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hassle-free experience.
This is a hybrid role, allowing you the flexibility of working 2 days in the office in Ghent and 3 days remotely, providing an ideal balance between teamwork and autonomy.
Responsibilities
- Serve as the main point of contact for German- and Lithuanian-speaking customers, responding to service inquiries, scheduling maintenance, and handling complaints.
- Coordinate service appointments and repairs, liaising between customers and dealerships.
- Ensure timely communication between all stakeholders, including customers, technical teams, and service departments.
- Track and manage the status of service requests, ensuring timely resolution and maintaining customer satisfaction.
- Follow up with customers to ensure they are satisfied with the services provided.
Requirements
- Fluency in German and Lithuanian
- Excellent communication skills
- Ability to manage service requests and coordinate appointments
We Offer
- Hybrid work model (2 days in the office and 3 days remote)
- Opportunity to work in a leading automotive company
- Competitive salary and benefits
About the Company
We are a leading company in the automotive sector, well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, including Germany and Lithuania.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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