German B2B Customer Advisor | Athens Greece
Nice to have's
Job description
About the Position
German B2B Customer Advisor | Athens, Greece
At the moment, Cross Border Talents is looking for German speakers to work for a worldwide top brand. Are you interested in moving abroad?
Your Role as a Customer Advisor
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements
- High School Diploma or Higher
- Native/Fluent German
- Good level of English, C1
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
We Offer
- 14 attractive salaries + performance bonus
- Accommodation in a great hotel for the first two weeks
- Accommodation support
- Private Health Care
- 25 days annual leave per year
- Diverse and community-minded organization
- Career growth and lots of learning opportunities
- Working hours: 40h per week = 8 hours per day / 5 days a week
About the Company
Join our team as a German B2B Customer Advisor in Athens, Greece. Fluent in German and English, offering top-notch customer service and problem-solving skills.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
More at Cross Border Talents
All 150 rolesTechnical Support Agent – Hebrew speakers
Cross Border Talents · Greece
Customer Service Representative/ or Technical and Sales Support – English speakers in Portugal
Cross Border Talents · Portugal
English Customer Support Agent – Cairo based / Egypt
Cross Border Talents
Technical Support Agent – German speakers
Cross Border Talents · Greece