About the Position

German Content Moderator for Social Media

We're seeking a German Content Moderator for Social Media to join our team in Portugal, ensuring content compliance and customer satisfaction.

Responsibilities

Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
Reviewing/updating contents on a popular social media platform
Audit of content received and sharing for Social Media Upload
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Maintain broad knowledge of client products and/or services
Strict adherence to the accuracy guidelines as laid down by the client
Ensuring to protect the data of the customer and compliance process is followed

C1 or higher in German
B2 in English
Associate degree in related field with 6 months to one year of relevant experience preferred
Strong customer service orientation skills
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Willingness to work a flexible schedule

Join a well-known social media company with a commitment to content compliance and customer satisfaction.