German Content moderator – Lisbon
Primary stack
Nice to have's
Job description
About the Position
German Content Moderator – Lisbon
Cross Border Talents is recruiting a German Customer Support Agent for an Online Video Platform in Lisbon. Are you passionate about customer support and technologies? Join one of the top BPO companies in Lisbon. Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities, offering the best quality service to their customers, while working with prestigious worldwide brands.
Responsibilities
- Answer customer queries via phone, email, or chat, identifying the client’s problem; troubleshoot to find the solution; document each action taken and categorize cases and possible bugs.
- Provide general and technical support to customers who use any of our client’s paid products.
- Escalate complex problems according to defined procedures.
Requirements
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
- Good communication skills, both verbal and written.
- Native German level written and spoken communication skills.
- Minimum B2 Level English spoken and written.
- European Nationality or Portuguese Work Permit.
- Proactive attitude and strong team spirit.
- Be organized and able to learn new processes, concepts, and skills.
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
- Ability to handle customers' emotions and empathize with the client’s case.
- Openness to work flexible hours as required (may include evenings, weekends, and/or holidays).
We Offer
- The pleasant and inspiring working atmosphere.
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
- Professional development and a clear career path.
- Training & development opportunities.
- Competitive salary & relocation allowance*.
- Relocation applicable only for international candidates joining us from abroad.
About the Company
Join Cross Border Talents and be part of a leading global organization. We offer a dynamic work environment, professional growth opportunities, and a chance to make a significant impact in the world of customer support.
Let’s improve the world of work?
Let’s connect you with our Recruitment team.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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