German Customer Advisor
Job description
About the Position
German Customer Advisor | Athens, Greece
At the moment, Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?
Your Role as a Customer Advisor
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements
Requirements for the Customer Advisor:
- High School Diploma or Higher
- Native/Fluent German
- Good level of English, C1
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
We Offer
Cross Border Talent’s Offer:
- Paid travel expenses
- Accommodation in a hotel for the first 14 days, while a company looks for a house according to your expectations
- Renewable contract of 12 months
- Health coverage and private health care
- Attractive salary with performance bonus
- Working hours: 40 hours per week (8 hours per day / 5 days a week)
- Greek lessons
- Free real estate agency fee
About the Company
Cross Border Talents is committed to providing exceptional customer support and fostering a dynamic work environment. Join our team in Athens, Greece, and contribute to our mission of delivering top-notch service to our clients.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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