Job Description, Responsibilities & Requirements
About the Position
We are seeking a German Customer Support representative with C1+ German and B1+ English for a multinational company in Lisbon, Portugal.
Responsibilities
- Answering customer questions and executing orders in the first contact around the entire Service Retail
- Assisting with phone banking ID and T-PIN & Postbank app setup
- Card blocking/unblocking/exchange
- Recording of phishing cases
- Acceptance of payment transaction orders
- Providing product information
- Recording of complaints
- If necessary, also sale of products/services (not at the moment)
Requirements
- Good linguistic expression in German (C1+)
- Conversational English skills (B1+)
- Active listening
- Enjoyment of customer service
- Willingness to solve even difficult cases in the first contact
- Resistance to stress
Benefits
- Competitive Salary
- Investment in Training
- Relocation Package
- Meal allowance
- Opportunity to grow your career
- Big multinational company, with a friendly international team
About the Company
CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.
Location: Cais da Rocha Conde D’Óbidos Edifício LACS 1350-352 Lisbon, Portugal
Contact: [email protected]
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For queries or problems, please contact [email protected]