Job Description, Responsibilities & Requirements
About the Position
Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented? We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta! Please note that you must be available to work morning and late shifts until midnight on a rotational basis.
Responsibilities
- Understand, follow, and remain knowledgeable of client policies and guidelines.
- Visually navigate and review images, accounts, and text-based content.
- Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
- Meet personal/customer support targets.
- Evaluate and make decisions in accordance with defined policies and guidelines.
- Report and provide feedback on trends, common end-user mistakes, and questions to manager, in a timely manner.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Identify improvement opportunities in workflow, automation, and suggest solutions to relevant teams.
- Interface effectively with other internal and client teams.
- Balance priorities of workflow in line with stakeholder expectations.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as and when required.
Requirements
Technical skills: Familiar with knowledge of Microsoft Office programs such as Excel and Word.
- Native in German and English
- No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!
We Offer
- Full Training for 2 weeks. (candidate should be onsite during this time)
- Hybrid work after the training, and can be remote, in the mainland of Malta
- Health insurance following 6 months of employment
- Career Progression opportunities
- Relocation
- Pick up the candidate from the airport to the hotel
- Accommodation in the hotel paid by the company (booked for 5 nights then it can be extended up to 3 weeks)
- Reimbursement of the flight ticket (paid in the salary after 6 month probation)
About the Company
CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.
Contact Information:
Cais da Rocha Conde D’Óbidos Edifício LACS
1350-352 Lisbon, Portugal
[email protected]
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