German Customer Support email and Chat – Malta

About the Position

Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented? We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta! Please note that you must be available to work morning and late shifts until midnight on a rotational basis.

Responsibilities

• Understand, follow, and remain knowledgeable of client policies and guidelines.
• Visually navigate and review images, accounts, and text-based content.
• Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
• Meet personal/customer support targets.
• Evaluate and make decisions in accordance with defined policies and guidelines.
• Report and provide feedback on trends, common end-user mistakes, and questions to manager, in a timely manner.
• Escalate violations of client policies and instances of fraud using internal tools and processes.
• Identify improvement opportunities in workflow, automation, and suggest solutions to relevant teams.
• Interface effectively with other internal and client teams.
• Balance priorities of workflow in line with stakeholder expectations.
• Participate in training to conduct correct and accurate moderation policies.
• Support different workflows, clients, and markets as and when required.

Requirements

• Technical skills: Familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Native in German and English
• No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!

We Offer

• Full training for 2 weeks (candidate should be onsite during this time)
• Hybrid work after the training, and can be remote, in the mainland of Malta
• Health insurance following 6 months of employment
• Career progression opportunities
• Relocation support
  • Pick up the candidate from the airport to the hotel
  • Accommodation in the hotel paid by the company (booked for 5 nights then it can be extended up to 3 weeks)
  • Reimbursement of the flight ticket (paid in the salary after 6 month probation)

About the Company

Join our team as a German Customer Support email and Chat specialist in Malta, providing support and ensuring a safer online environment.