German Sales Team Leader/ Supervisor – Valencia, Spain
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Job description
About the Position
German Sales Team Leader/ Supervisor – Valencia, Spain
As a Supervisor on our team, you will be responsible for overseeing the sales team, ensuring high performance, and maintaining excellent customer service standards.
Responsibilities
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers
Requirements
- Bilingual or proficient in German plus advanced level of English
- Talented to grasp a situation with many stakeholders and team members
- Excellent communication skills
- Previous experience
- Ability to implement and manage change
- High customer care orientation
- Project management skills
- Ability to develop personal and professional skills
- IT knowledge and skills
- Business knowledge and commercially driven
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Enjoy facing challenges and overcoming unbeatable obstacles
We Offer
- Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
- Friends hunting (referral) bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
About the Company
[Company description if present]
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© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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