German speaker Customer Service Specialist – Valencia, Spain
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Job description
About the Position
German speaker Customer Service Specialist – Valencia, Spain
Our International Client is a customer service provider with international companies and is based in the amazing Valencia!
Responsibilities
- Support B2B customers over the phone, email, and chat
- Communicate with customers to find the best solution to their problem
- Troubleshooting, innovation, and change management are part of the daily business
- You will use the latest technology and AI integrations and become an expert in this field
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
- Native level German and fluent English
- Customer service experience minimum 6 months
- Excellent communication skills
- An interest in innovation (think chatbot-integrations)
- You can think outside the box to always find a solution for the customer
- A technical background is an advantage
- You are proficient with computers and can type at lightning speed
We Offer
- Spanish classes
- Mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
About the Company
Our International Client is a leading customer service provider with a global presence, based in the vibrant city of Valencia, Spain. We pride ourselves on delivering exceptional service and fostering a dynamic work environment.
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© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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