German-Speaking Customer Experience Specialist

About the Position

German-Speaking Customer Experience Specialist

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We’re trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

Responsibilities

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicate with customers through various channels in German and English.
• Respond promptly to customer inquiries.
• Maintain a positive, empathic, and professional attitude towards customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

We Offer

• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets.
• Private medical subscription.
• Reimbursement for public transportation subscription.
• “Bring a friend” Referral Program – Consistent rewards for recommendation.
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
• Permanent contract with the potential for advancement, providing stability and security.
• Full payed training provided by the company.
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.

About the Company

We are committed to providing exceptional customer experiences by leveraging cutting-edge technologies and human intelligence. Our team is dedicated to delivering outstanding service and support to clients in the travel and tech sectors.