German-Speaking Customer Experience Specialist

About the Position

We’re trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Join our vibrant team as a German-Speaking Customer Experience Specialist in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

Responsibilities

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicate with customers through various channels in German and English.
• Respond promptly to customer inquiries.
• Maintain a positive, empathic, and professional attitude towards customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

We Offer

• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets.
• Private medical subscription.
• Reimbursement for public transportation subscription.
• “Bring a friend” Referral Program – Consistent rewards for recommendation.
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
• Permanent contract with the potential for advancement, providing stability and security.
• Full payed training provided by the company.
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.

About the Company

CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.

Location: Lisbon, Portugal

Contact: [email protected]

For queries or problems, please contact [email protected]