German Support agent – Social media platform

About the Position

Join our dynamic team as a German Support Agent for a leading global social media platform, providing exceptional customer support in German. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.

Responsibilities

Customer Support

• Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
• Handle customer complaints, technical issues, and feedback professionally and empathetically.
• Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.

Content Moderation

• Monitor user-generated content to ensure compliance with platform policies and community guidelines.
• Identify and address inappropriate content, spam, and violations of platform rules.
• Collaborate with the moderation team to develop and implement best practices for content review.

Community Engagement

• Engage with users to build a positive and supportive community environment.
• Encourage user participation and provide guidance on how to use platform features effectively.
• Assist in community events, campaigns, and initiatives to enhance user experience.

Feedback and Reporting

• Collect and document user feedback, feature requests, and bug reports.
• Work closely with the product and development teams to communicate user issues and suggest improvements.
• Generate regular reports on common issues and trends to help improve overall service quality.

Requirements

Language Skills

• Native proficiency in German

Experience

• Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• A proactive attitude and willingness to continuously learn and adapt to new tools and processes.

We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A diverse and inclusive work environment.
• Access to the latest tools and technologies to perform your job effectively.

About the Company

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

If you are passionate about social media, customer support, and making a positive impact on a global scale, we would love to hear from you! Please submit your resume.

Location: Lisbon, Portugal

Contact: [email protected]

CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.

Address: Cais da Rocha Conde D’Óbidos Edifício LACS 1350-352 Lisbon, Portugal

For queries or problems, please contact [email protected]

Apply today and join us in shaping the future of social media support!