Onboarding Specialist – LATAM

About the Position

We’re looking for a proactive and detail-oriented Onboarding Specialist to support the transition from Sales to successful client and employee onboarding in the LATAM region. You’ll play a key role in delivering a seamless onboarding experience, helping ensure clients are set up for long-term success.

Responsibilities

• Act as the primary point of contact for a portfolio of global clients, ensuring excellent communication and service delivery.
• Coordinate with in-country payroll providers, HR specialists, and immigration partners to manage full cycle payroll processing, ensure accuracy, compliance processes, and timeliness.
• Review and validate monthly payroll inputs and calculations, prepare and issue client invoices.
• Ensure on-time payroll processing, compliance filings, and onboarding/offboarding tasks.
• Maintain up-to-date and accurate records in CRM systems, including all employee and client documentation.
• Guide clients on benefits, payroll queries, compliance, and workforce planning.
• Support contract renewals and drive client satisfaction and retention.

Requirements

• At least 3-5 years of experience in payroll, or outsourcing operations. International experience and vendor management will be a plus.
• Strong understanding of payroll processes and employment lifecycle management.
• Excellent communication and problem-solving skills. Fluent spoken and written English. Fluent Spanish will be an advantage.
• Service-oriented, reliable, and quick to respond in a fast-paced environment.
• Proficient in Excel and familiar with CRM tools.

We Offer

• Relocation support for international talent.

About the Company

Acumen International is a Global Employer of Record (EOR) solutions provider delivering practical workforce solutions for companies hiring internationally. We act as the legal employer for our clients’ talent in 190+ countries across established, emerging, and complex markets, taking responsibility for payroll, benefits, immigration, and hiring compliance wherever our clients need to operate.