Onboarding Specialist – LATAM

About the Position

We’re looking for a proactive and detail-oriented Onboarding Specialist – LATAM to support the transition from Sales to successful client and employee onboarding.

Role Overview

You’ll play a key role in delivering a seamless onboarding experience, helping ensure clients are set up for long-term success. Acting as a central coordination point across Sales, Client Success, Operations, and partner network, you will support the Onboarding Manager in delivering a smooth and efficient onboarding lifecycle, contributing to the successful delivery of Global Employer of Record (EOR) services.

This is a hands-on role with meaningful responsibility from day one, with good scope for professional growth and development as you build experience across global onboarding and Global EOR services.

Location

Open to candidates based in different locations. Given the focus on LATAM projects, candidates based in relevant time zones or with regional proximity may have an advantage.

What We Are Looking For

You should have previous experience in onboarding, operations, HR, payroll, mobility, or customer-facing roles in an international environment.

• Strong organisational skills are essential. You will need to manage multiple onboarding projects in parallel, track detail accurately, and keep stakeholders aligned.
• Business-level Spanish is required, both written and spoken. This role supports LATAM hiring projects and requires direct communication with Spanish-speaking stakeholders.
• You should be comfortable working in a compliance-driven environment where priorities can evolve.

Key Responsibilities

Post-Sale Handover & Planning

• Review contracts, scope, timelines, and client requirements
• Support the development of structured onboarding plans and stakeholder alignment
• Help set clear expectations with clients and proactively identify risks

End-to-End Onboarding Execution

• Support the onboarding process for clients and employees
• Coordinate across compliance, payroll, immigration, and documentation
• Track progress, resolve issues, and keep stakeholders informed
• Identify opportunities to improve efficiency and enhance client value

Transition to Business-as-Usual (BAU)

• Ensure onboarding completion with accurate documentation
• Support a smooth handover to Client Success and Operations teams
• Assist during the early lifecycle phase to ensure continuity and satisfaction

Compliance & Risk Management

• Ensure adherence to internal processes and local regulations
• Maintain accurate records and audit trails
• Support the identification and mitigation of potential risks

Knowledge & Continuous Improvement

• Stay up to date with EOR regulations and market trends
• Share insights with clients and internal teams
• Recommend improvements to processes and service delivery
• Work closely with senior team members to develop expertise in onboarding and Global EOR services

We Offer

• Opportunity for professional growth and development
• Hands-on role with meaningful responsibility from day one
• Contribution to successful delivery of Global EOR services

How to Apply

Send your CV to [email protected]