Group Director, Client Services

About the Position

Group Director, Client Services

Lead and scale Influencer’s Client Services team in Germany, driving operational excellence, client growth, and best-in-class creator campaigns across Europe.

Responsibilities

• Lead and manage a team of 10+ Client Services team members, ensuring consistently high standards of delivery, strong client satisfaction, and long-term client retention.
• Take strategic ownership of team structure, resource planning, and operational efficiency to ensure the business is effectively set up to support growth across both existing and new clients.
• Make informed organizational and personnel decisions to ensure the team has the right skills, expertise, and seniority to deliver an expanding range of services adjacent to influencer marketing.
• Oversee hiring, onboarding, and development of the Client Services team, identifying capability gaps and implementing training and development plans to continuously strengthen the department.
• Own and nurture key client relationships, acting as a senior strategic partner to clients and ensuring exceptional service standards are maintained across all workstreams.
• Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline, and feasibility input on proposed campaign approaches and creative ideas.
• Work collaboratively with cross-functional teams across Europe - including Measurement, Paid Media, Creative Strategy, Product, and Operations - to deliver integrated client solutions and improve ways of working across the business.
• Be highly immersed in Influencer’s product and operational ecosystem, proactively contributing ideas and feedback to improve internal systems, workflows, reporting capabilities, and overall business efficiency.
• Lead resource forecasting, budget management, and cost tracking across accounts and teams, ensuring strong financial oversight and efficient delivery against scope and profitability targets.
• Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope, or client concerns.
• Operate as a calm, highly organized, and effective leader who can confidently manage multiple priorities, stakeholders, and teams in a fast-paced environment.
• Foster a collaborative, positive, and solutions-oriented team culture through strong communication, approachability, and leadership by example.

Requirements

• 8+ years experience within Client Services, influencer marketing, social, media, creative, or integrated agency environments.
• Significant experience leading and developing high-performing client-facing teams.
• Strong operational and organizational leadership experience, including resource planning, forecasting, team structuring, and delivery management.
• Proven experience managing senior client relationships and driving long-term client growth and retention.
• Strong commercial understanding, with experience supporting pitches, scoping projects, evaluating feasibility, and managing budgets.
• Experience working cross-functionally with strategy, paid media, measurement, product, and creative teams.
• Excellent communication and stakeholder management skills, with the ability to remain calm and solutions-focused under pressure.
• Highly organized with exceptional attention to detail and strong financial and operational management capabilities.
• Collaborative, personable, and proactive leadership style.
• Comfortable operating within a fast-paced and evolving business environment.
• Experience within influencer marketing is strongly preferred.

We Offer

• Private Healthcare through Vitality
• Wellbeing support through Vitality including EAP & Mental Health cover
• 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

About the Company

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest-growing companies within this exciting industry.