GTM Enablement Intern

Paris Office

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Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

This is an enablement role first - and an AI role because of it.

You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.

The AI piece is real - and genuinely unusual - but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.

This internship is based in our Aircall Paris office. Duration will be 6 months.

About the Position

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

This is an enablement role first - and an AI role because of it.

You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.

The AI piece is real - and genuinely unusual - but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.

This internship is based in our Aircall Paris office. Duration will be 6 months.

Responsibilities

Key Enablement Responsibilities (~60%):

• Content Design & Creation
  • Produce assets that AEs, AMs, SEs/CEs, SDRs, Customers, and Partners actually open and use.
• Highspot & Confluence Content Management
  • Own meaningful parts of the transition from Highspot to Confluence, improving content and enhancing the field experience.
• Aircall Learning Lab - Expansion & Adoption
  • Help grow the Customer and Partner Academy, driving engagement and certification.
• Driving Customer Adoption Through Scaled Engagement
  • Design content and programmes that get customers using Aircall more deeply, especially around AI features and new releases.
• GTM Product Knowledge Management
  • Keep the internal knowledge base accurate, accessible, and actively used.

AI Operating Model Pilot (~40%):

• Learn the System: Get onboarded onto the existing AI OS instance and shadow core workflows.
• Operate and Extend: Build skills for recurring enablement tasks and write context documents.
• Design for Scale: Tackle multi-user problems, define the measurement framework, and produce the GTM Enablement AI OS Team Deployment Guide.

Requirements

Required:

• Strong writing and content design instincts.
• Currently pursuing a degree in Computer Science, Data Science, Information Systems, Web Development, Digital Communications, or a related field.
• Comfortable in a terminal.
• Basic familiarity with git and version control.
• Strong written English.
• Genuine curiosity about AI as a productivity tool.
• Structured thinking.

Strongly Preferred:

• Experience creating instructional or educational content.
• Eye for information design.
• Familiarity with Highspot, Confluence, Notion, or similar platforms.
• Experience with markdown.
• Exposure to AI tools.
• Basic understanding of APIs and integrations.
• Interest in enablement, education design, or knowledge management.
• Familiarity with LMS platforms or learning experience design.
• Google Apps Script, Confluence administration, or Jira configuration experience.
• YAML familiarity and prompt engineering concepts.
• Data analysis skills.
• Video editing or multimedia content creation experience.

Nice to Have

• Familiarity with LMS platforms or learning experience design.
• Google Apps Script, Confluence administration, or Jira configuration experience.
• YAML familiarity and prompt engineering concepts.
• Data analysis skills.
• Video editing or multimedia content creation experience.

We Offer

• Competitive salary package & benefits.
• Fast-learning environment, entrepreneurial and strong team spirit.
• 45+ Nationalities: cosmopolite & multi-cultural mindset.
• Our people matter, work-life balance is important at Aircall.

About the Company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.