Product Enablement Manager, AI Agents

About the Position

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

We are seeking a Product Enablement Manager, AI Agents to join our team in either our New York or San Francisco office. This role is part of the GTM Enablement team within the Customer Solutions & Applied AI organization, responsible for ensuring our AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) are adopted and well-understood across the business.

Responsibilities

• Own internal and customer enablement for every new AIVA and AIMA launch, translating roadmap items and release notes into playbooks, one-pagers, and videos.
• Produce video as a default enablement format: script, record, and edit feature walkthroughs, demo videos, and explainers.
• Operate AI-first across the full content workflow, using AI tools to draft scripts, generate and edit video and audio, translate and localise content, and repurpose one asset into multiple formats.
• Build agentic tools and workflows that enable the organisation beyond content.
• Work in lockstep with Forward Deployed Engineering to understand field pain points and priorities, and directly with Product and Engineering to get early visibility into what's shipping.
• Build reusable frameworks, templates, and video formats that make each subsequent launch faster to enable than the last.
• Run live sessions, such as launch briefings or office hours, where they are the right tool, while defaulting to scalable, on-demand content wherever possible.
• Maintain a single, current source of truth for AIVA/AIMA product knowledge across the internal knowledge base or external customer LMS.
• Track enablement effectiveness, including content usage, time-to-competency on new features, and internal Q&A volume, and use that data to prioritise what to build next.
• Feed field questions, confusion points, and gaps back to Product and PMM so future releases ship with enablement already built in.

Requirements

• 2–4+ years of experience in product enablement, technical writing, solutions engineering, forward deployed engineering, content/product marketing, or a similar hybrid role at a SaaS or AI/platform company.
• Technical fluency: comfortable with agentic AI concepts (prompting, intents, guardrails, evaluation) and able to hold a credible technical conversation with Product and Engineering without a translator.
• Full-stack content skills: strong written communication, plus the hands-on ability to script, shoot, and edit video end to end, not just brief a production team.
• AI-native operator: you use AI tools fluently for writing, video and audio generation, editing, and content repurposing, and can build simple agentic tools or workflows rather than only using AI as an assistant.
• Proven ability to build something from scratch in a fast-moving environment with minimal structure, team, or budget.
• Strong stakeholder management across Product, Engineering, Forward Deployed Engineering, and GTM Enablement.
• Analytical mindset, with experience defining and tracking content or enablement effectiveness (usage, time-to-competency, adoption).

Nice to Have

• Experience at a high-growth AI Companies or developer tooling products.
• Background in contact centre technology or agentic technology.
• Hands-on experience with AI video/audio tools (e.g. Descript, CapCut, Runway, ElevenLabs, Synthesia, HeyGen).
• Experience building lightweight agentic workflows or automations (e.g. Zapier, Make, n8n).
• Prior experience in a formal product enablement, sales enablement, or technical training role.

We Offer

• Competitive salary package: $94.50 - $110.50 USD.
• Key moment to join Aircall in terms of growth and opportunities.
• Our people matter, work-life balance is important at Aircall.
• Fast-learning environment, entrepreneurial and strong team spirit.
• 45+ Nationalities: cosmopolite & multi-cultural mindset.
• Hybrid work location type: requires some regular in-office time (3 days per week).

About the Company

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.