Guest Experience Associate - Entertainment Venue
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Job description
About the Position
Guest Experience Associate - Entertainment Venue
Natick, MA 01760
Location: On-site
Salary: $18 per hour
About the Company
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Responsibilities
- Prioritizes the guest experience, by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check-in process.
- Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
- Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
- Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
- Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
- Provides guests with the best value through sales techniques and recommendations.
- Assists with venue opening and closing tasks as assigned.
- Other duties, as assigned.
Requirements
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends, and holidays. Friday and weekend availability a MUST.
- Able to work eight hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs.
- Able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
- Ability to work well under pressure in a fast-paced, ever-changing work environment.
- Strong verbal and written communication skills.
- Understands, utilizes, and embraces new technology and its implementation into our operation.
- A team player.
- A positive, joyful, upbeat, and energetic attitude.
- Must be 18 years old or older, the legal age to handle alcohol.
Nice to Have
- Minimum 1 year experience working directly with guests or customers.
- Strong public speaking or performance experience.
- Retail Sales Associate experience preferred but not required.
We Offer
- Competitive hourly wage of $18.
- Opportunity to work in a fun, dynamic, and innovative environment.
- Flexible scheduling to accommodate various lifestyles.
- Potential for career growth within a growing company.
Apply Now
Level99 is an E-Verify employer.
© Level99. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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