Support
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Job description
About the Position
Support/Expeditor
Providence, RI 02903
Venue Teams – Food & Beverage Operations
Full-time, Part-time
On-site
About the Company
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Responsibilities
- Review and understand all guest orders, including in-restaurant dining, takeout, and delivery
- Distinguish between guest-facing counter pickup window and Taproom orders, expediting accordingly
- Receive, check, and pack all guest takeout orders
- Keep a close eye on quality, consistency, and ticket times
- Communicate effectively to both front of house and back of house teams
- Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes, and labels
- Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
- Replenish sauces, ramekins, and specific containers designated to specific service areas
- Direct and assist food runners in delivering food
- Other tasks, as assigned
Requirements
- Weekend availability is a MUST
- Organized, thorough, and precise
- Has stamina and loves a high-energy environment
- Communicates well, preferably in both English and Spanish
- Analytical and systematic in their thinking
- Maintains composure under pressure
- Passion for hospitality
- Understanding of ticket times and kitchen metrics
- Previous BOH management or line experience
- FOH management experience a plus
- Must be 18 or older
- A positive, joyful, upbeat, and energetic attitude – leading by example
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
We Offer
- Opportunity to be part of a dynamic and innovative team
- Competitive pay
- Growth opportunities within the company
Apply
Level99 is an E-Verify employer.
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