Guest Service Line Agent - ME Sitges Terramar

About the Position

Guest Service Line Agent - ME Sitges Terramar

Meliá Hotels International S.A. is looking for a Guest Service Line Agent to join our team in Barcelona, ES. Experience growth, flexible benefits, and become part of our global family.

---

Responsibilities

• Fulfill the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieving total guest satisfaction.
• Ensure the guest experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
• Inform and offer guests, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimize the hotel's extra income.
• Manage guest incidents, following established protocols.
• Comply with the attributes, standards, and manuals that apply to your department.
• Efficiently use the various departmental management tools necessary for the daily control of operational procedures.
• Know the results of the Voice of the Customer, complying with the improvement plans established.

---

Requirements

• Education: Titulación en Turismo u Hostelería, Marketing o similar
• Languages: Imprescindible nivel alto de inglés y se valora un segundo idioma
• Skills:
  • Conocimientos de herramientas de gestión hotelera.
  • Conocimientos de servicio telefónico.
  • Manejo avanzado del Paquete Office 365.
  • Conocimiento de operativa hotelera.
• Abilities:
  • Capacidad de dirigir y para trabajar en equipo.
  • Vocación de servicio.
  • Excelentes habilidades comunicativas.
  • Capacidad de resolución.
  • Organización y planificación.
  • Proactividad e Innovación.
  • Atención a los detalles.

---

We Offer

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

---

About the Company

At Meliá, we believe in the equality of opportunities between women and men in the workplace, with the commitment of the management and the principles contained in the Human Resources policies. We also care about the dissemination among the entire staff of a corporate culture committed to effective equality, and the awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workers is fundamental for our success as a global company.

Additionally, we bet on the sustainable growth of our sector through a great human team socially responsible. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all the collaborators, we make it possible.

---

Join us and be part of our "Very Inspiring People"!

Follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR