Hardware Reliability Engineer

About the Position

We are searching for a Hardware Reliability Engineer to help support our growing customer sites in Athens, Greece. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has the opportunity for the candidate to grow with the company and take on additional responsibilities over time.

Responsibilities

• Use remote monitoring software to access customer automation to execute hardware maintenance, upgrades, and retrofits
• Communicate with other remote engineers to perform real-time analysis and configuration of automation
• Troubleshoot hardware failures and drive remediation efforts using hardware logs and device history
• Use remote monitoring software to report hardware quality trends and perform updates
• Assist with multiple automation deployment projects including mobile robots, configuration, and auxiliary hardware setup using specialized software
• Provide technical writing and subject-matter expertise for training documentation
• Collaborate to develop and improve team standard operating procedures that increase uptime and enhance the customer experience
• Make customers raving fans of our product

Requirements

• BS/MS – Mechanical, Electrical, Industrial, or Systems Engineering
• Extensive experience working with electro-mechanical devices of medium complexity
• Effective communication, able to perform independently in remote environments
• Familiarity in industrial robotics, automotive, and/or computer repair
• Familiarity with work management software: Jira, Confluence, Slack
• Proficiency in the use of hand tools including soldering equipment, multimeters, torque measurement devices
• Ability to handle some minimal electrical design (cable harnesses, wiring diagrams, grounding strategies, etc.) is a plus
• Working knowledge with Linux based systems and command line interfaces
• Organized work behavior exuding 5S principles
• Motivated by the opportunity to travel
• Fluent in English language

Travel

Position requires (10%) travel to customer sites in Europe.

We Offer

• A hybrid working policy that sees you in the office typically 40% of your time.
• 30 days 'working from anywhere' policy
• Private Medical Insurance
• Meal tickets
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• Opportunity to participate in share schemes

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.