Head of Advertiser Success

About the Position

Traforama.com is an open marketplace for advertisers, part of the AdSpyglass Group. We enable direct cooperation between advertisers and publishers without fees, providing all necessary tools for publishing and advertising.

Since 2014, we've been setting ambitious tasks and solving them from various parts of the world using advanced remote work technologies like Slack, GitLab, and Clickup. Our team of 20 professionals, aged 20 to 40, travels, enjoys life, and continuously develops their professional skills.

Traforama is an international project. Our clients are advertisers from all over the world, so knowledge of the English language is mandatory.

If you want to become part of a successful and consistently growing company, work in a friendly team of professionals, and get a decent salary in USD, we will be glad to see you in our company.

We are looking for a Head of Advertiser Success who will build a clear, structured client-service function and personally work with advertisers at the first stage. The goal of this role is simple: create a strong service system, support active clients, help them grow, reduce churn, and bring back those who stopped working.

This is a hands-on position.

Responsibilities

• Lead and develop the Advertiser Growth function, ensuring excellent support and account management throughout the advertiser success.
• Build and optimize operational processes, including workflows, CRM rules, reporting, documentation, and service standards.
• Drive advertiser retention, account growth, upsell opportunities, re-engagement of inactive clients, and prevent churn.
• Provide hands-on support for key accounts by launching, optimizing, and troubleshooting advertising campaigns.
• Collaborate with Product, Analytics, and Development teams to improve platform functionality and translate business needs into actionable requirements.
• Manage, mentor, and develop the team, establish KPIs, and continuously improve operational efficiency and customer experience.

Requirements

• 4+ years of experience in an ad network, SSP, DSP, or a large media buying team.
• Proven experience leading Client Success or Account Management (not just executing tasks, but organizing and improving the whole function).
• Hands-on skills: ability to support advertisers directly, set up and adjust campaigns, and solve performance issues.
• Experience building processes: instructions, checklists, workflows, CRM rules, and reporting.
• Experience managing or developing a team and taking full responsibility for support and account operations.
• Strong track record in retention, upsell, and re-engaging inactive clients.
• Deep understanding of ad formats, traffic sources, and performance metrics.
• Ability to work closely with product, analytics, and development teams and communicate clear requirements.
• Strong analytical thinking and ownership of results.
• Fluent Russian (internal communication).
• English C1+.

We Offer

• Remote-first team. Work from the beach or the rainforest, or any city in the European timezones.
• Individual work schedule.
• Respectable wages: fixed salary in USD + bonus for KPI commitment.
• Compensation for education and books.
• Compensation for medical insurance.
• Paid vacation 4 weeks per year + your local holidays.

Embrace the Opportunity

Ready to take the next step in your career with a company at the forefront of ad tech innovation? Explore our vacancies and find out how you can make a difference at AdSpyglass.

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