Head of Customer Due Diligence

About the Position

At DAZN Bet, we're creating a betting experience built around the sports fan, combining DAZN's world-class sports content, audience, and technology with an exciting Sportsbook and Gaming proposition.

As we continue to grow across regulated markets, having a scalable and effective approach to Customer Due Diligence is critical to protecting our customers, our licenses, and our business.

We're looking for an experienced Head of Customer Due Diligence (CDD) to lead our global CDD operation, bringing together KYC, Enhanced Due Diligence, and ongoing monitoring into one high-performing function.

This is a senior operational leadership role with the opportunity to shape how DAZN Bet manages customer risk across its licensed markets while building the processes, technology, and teams needed to support our future growth.

Responsibilities

• Lead the end-to-end CDD operation across DAZN Bet's licensed markets, ensuring KYC, EDD, Source of Funds/Wealth, and ongoing monitoring activity is completed accurately and within agreed SLAs.
• Lead and develop a geographically distributed CDD team, creating a high-performance culture focused on quality, accountability, customer experience, and continuous improvement.
• Drive the harmonisation of KYC and CDD/EDD operations into a consistent global framework, identifying opportunities to simplify processes and improve decision-making.
• Ensure all CDD activity meets applicable AML legislation, license conditions, internal policies, and DAZN Bet's risk appetite across each regulated market.
• Own CDD Management Information and performance reporting, providing clear visibility of volumes, SLA performance, quality, capacity, and emerging customer risk trends.
• Partner with Product and Technology teams to develop CDD tooling and introduce automation and Artificial Intelligence that improves operational efficiency, accuracy, and scalability.
• Ensure the CDD operating model, processes, and resources are capable of supporting DAZN Bet's expansion into new markets, contributing to regulatory and operational readiness ahead of launch.
• Work closely with AML, Safer Gambling, Payments, Compliance, and Legal teams, representing CDD within governance forums and supporting regulatory queries and reviews.
• Manage CDD technology and third-party vendor relationships, ensuring service levels, capabilities, and tooling continue to meet DAZN Bet's operational and regulatory requirements.

Requirements

• Significant experience in a senior CDD, KYC, EDD, or AML Operations leadership role within online betting and gaming, financial services, or another highly regulated environment.
• Strong knowledge of CDD, KYC, EDD, Source of Funds/Wealth, and ongoing monitoring frameworks, with experience applying these requirements operationally.
• Good understanding of AML legislation and regulatory expectations across multiple regulated markets, ideally including the UK, Ireland, Canada, and European jurisdictions.
• Proven experience leading and developing geographically distributed operational teams, ideally managing teams of 8+ within a high-volume environment.
• Experience operating within a Three Lines of Defence model, with a strong understanding of the responsibilities and relationship between first and second-line functions.
• Strong operational management capability, including MI reporting, SLA management, capacity planning, quality assurance, and performance management.
• A track record of delivering operational transformation, including process harmonisation, automation, technology improvements, and scalable operating models.
• Experience managing CDD/KYC technology and third-party vendors, with confidence using Artificial Intelligence and data to improve operational and analytical performance.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence senior stakeholders, work with regulators, and lead teams successfully through change.

We Offer

• Opportunity to work in a dynamic and innovative environment
• Be part of a team that is pushing boundaries and making an impact
• Competitive salary and benefits package

About the Company

At DAZN, we bring ambition to life. We are innovators, game-changers, and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

• Agility and creativity fuel growth and innovation, to Make It Happen.
• Prioritising what matters drives progress and positive outcomes, Focusing On Impact.
• Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities, and abilities.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

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