Head of Fleet Management

About the Position

foodpanda, part of the Delivery Hero Group, is seeking a Head of Fleet Management to lead the long-term sustainability, scalability, and operational health of foodpanda Singapore's rider ecosystem. This role is pivotal in ensuring the right rider capacity, a strong rider proposition, and effective governance to support business growth and operational performance.

Responsibilities

Fleet Strategy & Leadership

• Own the overall strategy and performance across Rider Supply, Rider Experience, and Rider Compliance.
• Lead and develop the Fleet Management team, establishing clear ownership, KPIs, and operating rhythms.
• Stay close to rider operations and data to identify issues early, solve structural problems, and continuously improve the scalability and effectiveness of the fleet operating model.

Rider Supply

• Own Singapore's rider supply strategy across acquisition, activation, retention, and reactivation.
• Oversee the end-to-end rider growth funnel, with accountability for recruitment economics, conversion, onboarding effectiveness, and incentive efficiency.
• Ensure the team proactively identifies supply risks and opportunities through fleet health data, forecasting, competitor activity, and labor-market trends.

Rider Experience

• Own the rider experience strategy across the rider lifecycle, ensuring the team identifies and resolves the highest-impact rider friction points.
• Establish clear service standards and performance metrics across rider support, communications, and rider-facing channels, with a focus on reducing recurring issues and improving rider satisfaction.
• Partner with Product and functional teams to drive structural improvements to rider tools, processes, and support journeys, reducing reliance on manual intervention.

Governance, Compliance & Risk

• Own the rider governance and compliance framework, ensuring operations remain aligned with platform policies, regulatory requirements, and internal standards.
• Lead the team in identifying, monitoring, and resolving compliance risks, with clear controls, escalation mechanisms, and accountability.
• Partner with Legal, Public Affairs, and operational stakeholders to translate regulatory or policy changes into effective processes, controls, and rider communications.

Requirements

• Experienced Leader: Strong leadership skills with experience managing large, diverse teams. Ability to inspire and motivate teams to achieve ambitious goals.
• Operational Rigor: 7+ years of experience in operations management. Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making and operational improvements.
• Thrives in Speed: Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability.
• Stakeholder Management and Communication: Ability to think strategically and execute operational plans that align with business goals. Excellent communication and presentation skills, with a track record of driving outcomes and ability to influence stakeholders in a cross-functional environment.

We Offer

• Opportunity to work with a leading global company in the food delivery industry.
• Be part of a dynamic and innovative team in a fast-growing market.
• Competitive compensation package and benefits.

About the Company

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with a mission to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.